Terms of service

Welcome to Lulu Faye. We’re delighted to have you here and appreciate the opportunity to be part of your shopping experience. These Terms of Service explain the rules and conditions that apply when you access our website or purchase from us. By using our website, you agree to the terms outlined below.

1. Acceptance of Terms

By accessing or using the Lulu Faye website, you confirm that:

  • You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
  • You will comply with all applicable laws and regulations.
  • Any information you provide is accurate, complete, and up to date.
  • You agree to these Terms of Service, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy.

If you do not agree with these terms, please do not use our website.

2. Website Use

Our website is provided for personal and lawful shopping purposes.

You agree not to:

  • Use the website for any unlawful or unauthorized purpose.
  • Attempt to access areas, systems, or accounts without authorization.
  • Introduce viruses, malware, or other harmful software.
  • Interfere with the website’s security, functionality, or operation.
  • Copy, reproduce, distribute, or commercially use our website content without written permission.

Lulu Faye reserves the right to restrict or terminate access to the website if these terms are violated.

3. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colors, sizes, and other information displayed on our website are accurate.

Please keep in mind that:

  • Colors may appear slightly different depending on your screen or device.
  • Measurements may vary slightly due to manual measuring.
  • Product availability may change without notice.
  • We reserve the right to modify, update, or discontinue products at any time.

4. Pricing & Payment

All prices are displayed in U.S. Dollars (USD) unless otherwise indicated.

Lulu Faye reserves the right to:

  • Correct pricing, description, or typographical errors.
  • Change product prices at any time.
  • Modify or discontinue promotional offers without prior notice.

Orders are processed after payment has been successfully authorized.

5. Order Acceptance

Placing an order does not guarantee that the order will be accepted.

Lulu Faye may cancel or refuse an order when necessary, including in cases involving:

  • Payment authorization issues
  • Insufficient inventory
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical or system errors

If your payment has already been processed and we cancel the order, the applicable amount will be refunded to your original payment method.

6. Shipping

Orders are shipped according to our Shipping Policy.

While we work to process orders carefully and efficiently, certain circumstances outside our control may affect delivery, including carrier delays, severe weather, public holidays, transportation disruptions, high order volumes, customs-related issues, or incorrect shipping information provided by the customer.

Please review our Shipping Policy for additional shipping details.

7. Returns & Refunds

Returns, refunds, and cancellations are handled according to our Return & Refund Policy.

Please review that policy before submitting a return request, as certain products or circumstances may not qualify for a return or refund.

8. Intellectual Property

All content on the Lulu Faye website, including but not limited to:

  • Brand name and logo
  • Product photographs
  • Images and graphics
  • Website design and layout
  • Written content
  • Product descriptions
  • Marketing materials

is owned by Lulu Faye or its respective licensors and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, or commercially use our content without prior written authorization.

9. Disclaimer

Our website and services are provided on an “as is” and “as available” basis.

Although we make reasonable efforts to keep our website accurate and accessible, we do not guarantee that:

  • The website will always be available.
  • All content will be completely error-free.
  • The website will operate without interruption.
  • Every product will remain permanently available.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Lulu Faye will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website, services, or products.

Our total liability relating to an applicable purchase will be limited to the amount you paid for that order, to the extent permitted by law.

11. Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes to our services, business practices, or applicable requirements.

Any revised terms will become effective once posted on this page. Your continued use of our website after an update means you accept the revised Terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any dispute arising from or relating to these Terms or your use of our website shall be handled through the appropriate legal process.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

Lulu Faye
📧 vip@hlulufaye.com

Business Address:
56 Chaucer Dr
Newark, DE 19713
United States

Business Correspondence Only – Not a Return Address

For any questions or concerns, our team will be happy to assist you and help make your experience with Lulu Faye as smooth as possible.