Shipping policy

Welcome to Lulu Faye. Thank you for shopping with us. We’re committed to making every order experience smooth and dependable, from the moment you place your order through delivery. Please review the shipping information below for important details about processing, shipping, and delivery.

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1. Order Processing

Orders are typically processed within 1–3 business days.

• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Orders placed outside regular business hours will begin processing on the next business day.
• During holidays, promotions, or periods of unusually high order volume, processing may take additional time.
• Every order is carefully checked and prepared before being shipped.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

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2. Shipping Methods & Rates

We currently offer the following shipping options:

Shipping options and applicable fees will also be displayed during checkout before your order is completed.

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3. Order Tracking

Once your order has shipped, we’ll send a confirmation email containing your tracking information.

Please allow approximately 24–48 hours for tracking information to become active after the carrier scans your package.

If your tracking information has not updated after this period, please contact us at vip@hlulufaye.com and our team will be happy to assist.

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4. Shipping Information

We currently ship orders within the United States.

At this time, we do not ship to APO, FPO, or DPO military addresses.

Please make sure your shipping information is complete and accurate when placing your order. Lulu Faye is not responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout.

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5. Shipping Delays

While we work hard to keep orders moving smoothly, some delays may occur due to circumstances outside our control, including:

• Severe weather
• Carrier delays or service interruptions
• Public holidays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete shipping information
• Unexpected logistics or operational issues

We appreciate your patience and understanding when these situations occur.

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6. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or has an issue during transit, please contact us as soon as possible.

For damaged packages, please provide:

• Order number
• Tracking number
• Photos of the package
• Photo of the shipping label
• Photos of the damaged item and packaging, if applicable

Our Customer Support Team will review the information and help determine the appropriate next step.

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7. Undeliverable or Refused Packages

Packages may be returned to the sender if they are:

• Refused by the recipient
• Unclaimed
• Addressed incorrectly
• Considered undeliverable by the carrier

If a package is returned due to incorrect address information, refusal, or failure to accept delivery, additional shipping or handling charges may apply if a reshipment is requested.

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8. Business Address

Lulu Faye
56 Chaucer Dr
Newark, DE 19713
United States

Business Correspondence Only – Not a Return Address

Please contact Customer Support before sending any merchandise back. If a return is approved, our team will provide the correct return instructions and return address.

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9. Contact Us

If you have any questions about your shipment, tracking information, or delivery, please contact us:

📧 vip@hlulufaye.com

Our Customer Support Team typically responds within 24–48 business hours.

We appreciate your patience and look forward to helping make your Lulu Faye shopping experience a smooth one. 💗