Refund policy

At Lulu Faye, we want you to feel confident and happy with every purchase. If something isn’t quite right, we’re here to help. Please review the policy below before submitting a return request.

1. Return Window

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, the item must meet all requirements listed below.

2. Return Conditions

Returned items must be:

  • Unworn and unused
  • Unwashed and unaltered
  • In original condition
  • Returned with original tags attached
  • Free from stains, makeup, perfume, odors, pet hair, or other signs of use
  • Returned in the original packaging whenever possible

Items that do not meet these requirements may be refused or may not qualify for a refund.

3. Non-Returnable Items

For hygiene, safety, or final-sale reasons, the following items are not eligible for return:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Underwear & Lingerie
  • Swimwear if the hygiene liner has been removed
  • Earrings
  • Personalized or custom-made items
  • Beauty accessories
  • Items damaged due to misuse, improper care, or alterations

4. How to Request a Return

Please contact us before sending any items back.

To help us process your request, please provide:

  • Order number
  • Full name
  • Email address used to place the order
  • Item(s) you would like to return
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Once your return request is approved, our Customer Support Team will provide the return instructions and the appropriate return address.

Please do not send merchandise to our business correspondence address unless specifically instructed to do so.

Unauthorized returns may not be accepted.

5. Return Shipping Costs

Unless the item was sent incorrectly, arrived damaged, or has a confirmed manufacturing defect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a shipping service with tracking, as Lulu Faye cannot be responsible for packages lost or damaged while being returned to us.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Clear photos of the item
  • Photos of the packaging
  • Photo of the shipping label
  • A brief description of the issue

Our team will review the information and provide the appropriate solution.

7. Refund Process

Once your returned item is received, it will be inspected to confirm that it meets our return requirements.

After the return is approved, your refund will be issued to the original payment method within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted within 12 hours of placing the order, provided the order has not entered processing or shipping.

Once an order has been processed or shipped, it can no longer be canceled and must follow our standard return procedure.

9. Additional Information

  • Return approval is required before sending merchandise back.
  • Items that have been worn, washed, altered, or damaged after delivery may not be eligible for a refund.
  • Please package your return securely to help prevent damage during transit.
  • Lulu Faye reserves the right to refuse returns that do not meet the requirements of this policy.
  • Refunds are only issued after the returned merchandise has been received and inspected.

10. Return Address

Lulu Faye
56 Chaucer Dr
Newark, DE 19713
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before returning any merchandise. We will provide the correct return instructions and return address when your return is approved.

11. Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

📧 vip@hlulufaye.com

We typically respond within 24–48 business hours.

Thank you for choosing Lulu Faye. We’re always here to make the return process as clear and easy as possible. 💗